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What to do if you've been scammed

Take these steps fast if you suspect a scam

Page reading time: 4 minutes

Think you have been scammed? These steps will help you take action to limit the damage. Know you are not alone and you can recover from this. There is support available, if and when you need it.

Act fast if you've been scammed

If you've been scammed, follow these steps to take action.

  1. Don't send any more money. Block all contact from the scammer.
  2. Contact your bank or financial institution immediately to report the scam. Ask them to stop any transactions.
  3. Warn your family and friends about the scam, so they can watch out for potential follow up scams.

If you've paid a scammer

If you've paid a scammer in any of these ways, here's what to do:

If a scammer has your personal information

For example, if your personal details (like name, phone, email, address, identity documents) have been leaked in a data breach. Here's what to do:

For more tips, see identity theft.

If a scammer has accessed your computer or phone 

A scammer pretends to be from your internet or phone provider. They say you have a technical problem and ask for access to your device. Then they infect it with a virus, to steal your passwords and financial information. Here's what to do:

You could also get an IT professional to check your devices in-person.

If you still need help, phone the Australian Cyber Security Hotline on 1300 292 371 (open 24 hours, 7 days a week) for expert cyber security advice, assurance and assistance. 

Watch out for follow up scams

If you've been caught up in a scam, you may be targeted in a follow-up scam. Hang up the call, or block emails or text messages, if someone:

These are all tricks scammers use to get more money from you.

Report the scam

Agencies use information reported about scams to build cases against them and to warn and educate the public on how they work.

Report the scam and help others from falling victim to the scam. Information can help authorities stop the scammer.

Get support after being scammed

If a scam is causing you problems with debt, talk to a financial counsellor. This is a free and confidential service to help you get your finances back on track.

Being scammed is a horrible experience that can take a toll on your emotional wellbeing. If you need someone to talk to (24 hours a day, 7 days a week) contact: