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Door-to-door sales

If you don't want it, don't buy it

Page reading time: 3 minutes

Door-to-door sales are when a salesperson comes to your home to sell you goods or services. It's illegal for the salesperson to bully you or pressure you into buying something.

Dealing with pushy door-to-door salespeople

It can be hard to say no when someone comes to your house to sell you something.

Following these tips can help:

Door-to-door salespeople might say special deals and discounts are only available if you sign up to them straight away. This can sound exciting, but take time to stop and think before buying. Ask yourself if it's something you really need. Even if it is, you might be able to get it cheaper at the shops.

To avoid being tricked or pressured by pushy door-to-door salespeople, put up a Do Not Knock sticker.

Know your consumer rights

Understanding what your rights are when a salesperson comes to your door can help protect you.

Door-to-door salespeople can only come to your house or call your phone during specific times. A salesperson is breaking the law if they try to sell you something:

You have the right to say no. If you're not sure how to end the conversation, just say 'no thank you, I am not interested.'

If the salesperson starts to get pushy, ask them to leave. They have to leave straight away and cannot contact you for 30 days.

If you do buy something, make sure the salesperson gives you a copy of the sales agreement. This will tell you:

If you need help understanding your sales agreement call our Indigenous Help Line on 1300 365 957.

It's ok to walk away

You can walk away from salespeople who make you feel uncomfortable.

Use the cooling-off period

When a salesperson is selling you a product they have to tell you about the cooling-off period. This is usually between five and ten days, depending on which state you live in.

During the cooling-off period you can change your mind and ask for your money back.

Call or write to the company and tell them you have changed your mind. The company then has to refund any money you have already paid. You must return any goods you have within a reasonable time. If you can't return them, tell the company where to collect them from. If the goods are not collected within 30 days, you can keep them.

For more information, see cancellation rights ('cooling off') on the Australian Competition and Consumer Commission (ACCC) website.

Where to get help

New South Wales

Queensland

Western Australia

Northern Territory

South Australia

Australian Capital Territory

Access Canberra
13 22 81

Victoria

Tasmania

Man looking at phone.

Rhett gets a refund

A door-to-door salesperson comes to Rhett's house to sell him a mobile phone. Rhett agrees to buy the mobile phone because the salesperson tells him it's a really good deal. The salesperson says he won't get it cheaper anywhere else. A few days later, Rhett sees the same phone in a phone shop for half the price.

Rhett calls his local fair trading office to complain. Rhett finds out he could get a refund because he has changed his mind within the cooling-off period.