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Track your investments

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Find out what to check after you invest, including changes in value, income payments, fees and access to your money. Learn what to do if something does not look right.

Review your investments regularly

Tracking your investments means keeping an eye on: 

Your investment provider, such as a bank, broker or fund manager, may provide information online, through email or in the mail. Check the latest statements, reports and account information available. Contact your provider if you cannot find what you need. 

How often you review your investments will depend on your financial goals, how long you're planning to invest for and how each investment works. 

Check statements and important notices when you receive them. Set reminders for reviews and any deadlines requiring action. For example, review a term deposit before it ends. For long-term shares and funds, a review every six to 12 months may be a useful starting point. 

You should also check your investments when important new information about them becomes available or if your circumstances change. 

Don't base a decision to keep or sell an investment only on a fall in its value.  

Before you act, check what has changed, whether the investment still fits your plan, and what fees or tax may apply. See diversification for more on spreading your money across different investments, and market volatility for more on why market prices rise and fall.

What to check for different investments

Use your account information, transaction history, statements and reports to check your investments. Keep records of money you receive, fees you pay, and investments you buy or sell, including dates and amounts. Keep records of money you add or withdraw, income you reinvest and any tax statements. 

When checking performance, look at changes in value as well as payments from the investment such as interest, dividends or rent. Fees and other costs also affect your return. 

Check what any reported return includes. If it already includes income payments or deducts fees, do not count those amounts again.

Track savings accounts

Your bank will provide information through its website or app and through regular statements. These will show your balance, transactions, interest and fees.  

Check: 

You can compare your savings account with other accounts to check whether a different account offers a better combination of interest, fees and conditions for your needs.

Track term deposits, bonds, and other investments that pay interest

How you track an investment that pays interest depends on the product and how you hold it. 

If you hold the investment directly, check your bank statements, broker account or investment platform. Check statements from the organisation that issued the investment and is responsible for making payments to you. This organisation is called the issuer. If you invest through a managed fund, check the information provided by the fund manager and use the managed investments checklist below. 

Check: 

Track shares

Check your broker or investment platform for records of the shares you own and the transactions you have made.  

You can get company reports from company websites and through your broker. For companies listed on the Australian Securities Exchange (ASX), also check reports and announcements on the ASX website. 

The company’s share registry, which keeps its shareholder records, can also provide information about dividends and holdings. 

Check: 

Track managed investments

How you check a managed fund, exchange traded fund (ETF), listed investment company or trust depends on the product and how you hold it. Information may come from your broker, investment platform, the product’s website, or reports and updates from the investment manager. 

Check: 

When comparing fund returns, use the same dates and compare investments with similar strategies and risks. Check whether the figures include the same types of fees. Past performance does not guarantee future returns. 

For investments traded on an exchange, check the market value of your own shares or units as well as the fund’s reported performance.

Track investment property

If you own an investment property, keep records about the property, your loan, and property managers or other service providers you use. 

Check:  

Compare the rent you receive with your loan repayments and other property expenses. Check whether you need to contribute extra money and whether you could cover costs during a period without a tenant. Property value estimates are a guide, not a guaranteed sale price. 

Check your investments against your investing plan 

Review whether your investments still fit your goals, when you expect to need the money, and how much loss you could afford and would be comfortable with. You can do this when your circumstances change, for example, if you change jobs, get married or separate, have a child, buy a home or retire.  

Before acting, ask: 

See develop an investing plan for detailed guidance. 

When to investigate further 

The following signs do not always mean something is wrong, but you may need more information: 

Ask your provider to explain anything you do not understand. If you suspect an unauthorised transaction, contact your bank or the relevant account provider immediately using contact details you have checked independently. 

What to do if things go wrong

If you suspect a scam, stop sending money or personal information to the suspected scammer. If you have sent money or shared banking details, contact your bank immediately. See what to do if you’ve been scammed and how to protect yourself and report the scam

If you are concerned about financial advice you received or fees you paid, see problems with a financial adviser for the steps you can take. 

If you are unhappy with a financial product or service, contact the business first and explain the problem and how you would like it to be fixed. Keep a record of your complaint and the response. If the problem is not resolved, see how to complain for the next steps. 

The Australian Financial Complaints Authority (AFCA) provides a free, independent dispute resolution service for complaints it can consider. 

Some compensation schemes may cover certain losses in limited circumstances. They do not cover ordinary investment losses simply because an investment falls in value or performs poorly. Whether you are eligible for compensation depends on what happened. See ASX compensation funds and the Compensation Scheme of Last Resort for information about the circumstances covered. 

 

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