If someone offers to withdraw your super or move it to a self-managed super fund (SMSF) so you can access the money, it's probably a scam.
Learn how to spot a superannuation scam, and where to report it.
If you were affected by the Optus data breach, consider contacting your super fund to let them know. See the ACCC's Scamwatch for more information on what to do.
Signs of identity theft
If your identity has been stolen, you may not realise for some time. These are some signs to look out for:
- Unusual bills or charges that you don't recognise appear on your bank statement.
- Mail that you're expecting doesn't arrive.
- You get calls or texts about products and services you've never used.
- Strange emails appear in your inbox.
- A sudden increase in suspicious phone calls, texts or messages through social platforms.
How to spot a super scam
Scammers can target you online, by phone or by email.
Signs of a super scam:
- advertisements promoting early access to super
- offers to 'take control' of your super
- offers to invest your super in property
- offers of quick and easy ways to access or 'unlock' super
Phishing scams for your super
Watch out for emails or calls requesting your personal or account details. Scammers may pretend to be a company you know, like your super fund, to steal your identity. They may then use this to transfer your super to an account they can access, like a fake SMSF.
Report a super scam
If you think you’ve been targeted by someone who is trying to access your super early, report it to:
- ASIC — online complaint form
- ATO — 13 10 20
Support after a scam
If a scam has caused you problems with debt, talk to a financial counsellor. They can help you get your finances back on track.
If you've been scammed and need someone to talk to, contact:
- Lifeline — 13 11 14 or the online Crisis Support Chat
- Beyond Blue — 1300 22 4636 or the Beyond Blue website
Protect yourself from super scams
There are some simple things you can do to protect yourself from super scams.
Know the rules about your super
Scammers will try to convince you that they can help you to get your super early. Knowing when you can legally get your super protects you from these kinds of scams.
See getting your super.
Check your balance and contact details
Regularly check your super balance by logging into your account through your super fund's website. If something doesn't look right, contact your super fund and ask them to explain.
Make sure your super fund has your correct mobile number, email and postal address. This will help them get in touch with you if there's any suspicious activity on your account.
Take steps to stop identity theft
There are simple steps you can take to help stop someone stealing your identity — for example, shredding your documents, and being careful on social media. See identity theft.
Don't deal with anyone who is not licensed
A scammer will not have a licence to set up or manage super funds. You can check if someone is licensed on ASIC's website. Choose ‘Australian Financial Services Licensee’ in the drop-down menu when you search. You can also use APRA's Disqualification Register to check whether someone has been disqualified.
A scammer takes Jasmine's super
Jasmine desperately wanted to pay off her debts by using the $30,000 she had in her super fund.
After seeing an ad online, she contacted Greg. Greg told her he could give her access to her super money. All she needed to do was sign some papers to transfer the money into his SMSF. In return, Greg would get 10% of Jasmine's super balance.
Jasmine signed the money over. A few weeks later, she still hadn't received the $27,000 from Greg. Then she got a call from the ATO. They told her she was up for a big tax bill because she had accessed her super early.
She also got a call from an ASIC investigator, asking her about Greg. They told her that other people had made complaints to ASIC about Greg.
Jasmine found out that Greg was a scammer and had withdrawn all her money. He was running the SMSF as a scam to fund his gambling problem. Since Greg was already bankrupt, there is little chance Jasmine will ever get her money back.