As a government agency, ASIC must meet the Australian Government's accessibility requirements under the Disability Discrimination Act 1992.
This means all information on the Moneysmart website (including downloadable files such as PDFs) should be able to be understood or accessed by people with disabilities.
Accessible websites are not just for people with disabilities — they help everyone.
Using the Moneysmart website
We've designed the Moneysmart website as part of the W3C Web Content Accessibility Guidelines Version 2.1.
- designing pages that can be easily read by screen readers
- using XHTML to ensure the page can be viewed correctly in all browsers
- providing text equivalents ('alt tags') for images
- providing transcripts or captions for video files
The Moneysmart website is designed to be compatible with all web browsers. If you have issues, we recommend:
- clearing your browser's cache and cookies
- trying a different browser
- using a desktop computer
Alternative text, closed captions and video transcripts
Wherever possible throughout the website, we use alternative text to ensure people who use screen readers can access the information.
Our YouTube channel includes closed captions so all users can access and understand our video content. Where possible, we also provide transcripts for videos.
Feedback form or email
To provide feedback on accessibility, use our online feedback form located at the end of every page on Moneysmart (Go to 'Do you find this page useful?' page feedback). This form allows you to:
- ask a question
- make a complaint
- provide feedback
Accessibility feedback and enquiries can be sent to [email protected].
Customer Contact Centre - 1300 300 630
ASIC’s Customer Contact Centre deals mainly with general business enquiries. For consumer and accessibility enquiries, it is recommended to refer to the 'Contact us' options above.
National Relay Service – TTY 1800 555 630
If you are deaf or have a hearing or speech impairment, you can phone us through the National Relay Service. Visit their website at http://relayservice.gov.au/ or call the Helpdesk on 1800 555 660 (TTY 1800 555 630).
Translating and Interpreting Service (TIS) – 131 450
If you have difficulty speaking or understanding English, you can call the interpreting service, TIS National. TIS National will then call us with an interpreter so we can help you with your query.