As a government agency, ASIC must meet the Australian Government's accessibility requirements under theDisability Discrimination Act 1992.
This means all information on the Moneysmart website (including downloadable files such as PDFs) should be able to be understood or accessed by people with disabilities.
Accessible websites are not just for people with disabilities — they help everyone.
Using the Moneysmart website
We've designed the Moneysmart website to meet W3C Web Content Accessibility Guidelines (WCAG) Version 2.2.
This includes:
- designing pages that can be easily read by screen readers and other assistive technologies
- using XHTML to ensure the page can be viewed correctly in all browsers
- providing text equivalents ('alt tags') for images
- providing transcripts or captions for video files
Browser compatibility
The Moneysmart website is designed to be compatible with all web browsers. If you have issues, we recommend:
- clearing your browser's cache and cookies
- trying a different browser
- using a desktop computer
Alternative text, closed captions and video transcripts
Wherever possible throughout the website, we use alternative text to ensure people who use screen readers can access the information.
Our YouTube channel includes closed captions so all users can access and understand our video content. Where possible, we also provide transcripts for videos.
Contact us
Feedback form or email
Your feedback will help us improve our online services.
To provide feedback on accessibility, use our online feedback form located at the end of every page on Moneysmart (Go to 'Do you find this page useful?' page feedback). This form allows you to:
- ask a question
- make a complaint
- provide feedback
Accessibility feedback and enquiries can also be sent to [email protected].
Phone
Customer Contact Centre - 1300 300 630
ASIC’s Customer Contact Centre deals mainly with general business enquiries. For consumer and accessibility enquiries, it is recommended to refer to the 'Contact us' options above.
National Relay Service (NRS)
If you are deaf, hard of hearing or have a speech/communication difficulty:
1. Refer to NRS call numbers and links website to find your preferred channel for contacting NRS.
2. Provide NRS with ASIC's Customer Contact Centre phone number - 1300 300 630
For more information visit the National Relay Service website.
Translating and Interpreting Service (TIS) – 131 450
If you have difficulty speaking or understanding English, you can call the interpreting service, TIS National on 131 450.
TIS National will then call us with an interpreter so we can help you with your query.