Skip to main content

Accessibility

Page reading time: 1 minute

As a government agency, ASIC must meet the Australian Government's accessibility requirements under the Disability Discrimination Act 1992.

This means all information on the Moneysmart website (including downloadable files such as PDFs) should be able to be understood or accessed by people with disabilities.

Accessible websites are not just for people with disabilities — they help everyone.

Using the Moneysmart website

We've designed the Moneysmart website as part of the W3C Web Content Accessibility Guidelines Version 2.1.

This includes:

Browser compatibility

The Moneysmart website is designed to be compatible with all web browsers. If you have issues, we recommend:

Alternative text, closed captions and video transcripts

Wherever possible throughout the website, we use alternative text to ensure people who use screen readers can access the information.

Our YouTube channel includes closed captions so all users can access and understand our video content. Where possible, we also provide transcripts for videos.

Contact us

Feedback form or email

To provide feedback on accessibility, use our online feedback form located at the end of every page on Moneysmart (Go to 'Do you find this page useful?' page feedback). This form allows you to:

Accessibility feedback and enquiries can be sent to [email protected].

Phone

Customer Contact Centre - 1300 300 630

ASIC’s Customer Contact Centre deals mainly with general business enquiries. For consumer and accessibility enquiries, it is recommended to refer to the 'Contact us' options above.

National Relay Service – TTY 1800 555 630

If you are deaf or have a hearing or speech impairment, you can phone us through the National Relay Service. Visit their website at http://relayservice.gov.au/ or call the Helpdesk on 1800 555 660 (TTY 1800 555 630).

Translating and Interpreting Service (TIS) – 131 450

If you have difficulty speaking or understanding English, you can call the interpreting service, TIS National. TIS National will then call us with an interpreter so we can help you with your query.