Financial services (banks, credit providers), energy, water and telecommunications businesses all belong to an External Dispute Resolution (EDR) scheme. The EDR scheme hears complaints for free and can be a simpler alternative to resolving disputes in court.
An EDR scheme can help you if:
- the business didn't respond to your complaint within a reasonable time.
- you're not happy with how the business dealt with your complaint.
- you're not happy with the offer the business has made.
Find contact details for the relevant EDR schemes on our how to complain webpage.